Frequently Asked Questions
1000+ five-star reviews
Straightforward answers to the things people usually want to know, whether they're weighing up a job or partway through one. Anything missing here? Call (02) 9072 0519 and put it to a licensed plumber directly.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and call outs
Is there some fine print attached to the $0 call out?
None whatsoever, a plumber comes out and looks at the job properly no matter what you decide afterward.
Walk me through getting to a fixed price.
First the fault's worked out properly on site, then you get one number in writing, and that number's what you pay.
Does timing change what a job costs, evenings or weekends included?
Never, the figure stays the same regardless of when the work actually happens.
Any chance of a phone estimate before booking?
Often, for something straightforward and clearly described, though it only becomes firm once we've actually seen it.
Good questions, straight answers
Licensing and workmanship
How would I confirm the plumber's licence is current?
Every one of our team carries a valid licence, and this business itself operates under #275278C, fully insured.
What's actually behind the Lifetime Labour Warranty?
Every job we complete stays covered indefinitely, and we come back at no charge if anything needs revisiting.
Do I need to request compliance certificates myself?
No, they're already attached to the invoice wherever a job legally requires them.
Say a finished job isn't up to scratch, what then?
Call us, we sort it, that's precisely what the Lifetime Labour Warranty is designed for.
Good questions, straight answers
Coverage and response times
Which other suburbs fall under this team's coverage?
St Leonards, Crows Nest, Willoughby, Cammeray and Artarmon, every one under identical terms.
In a real emergency, what's a realistic response time?
Fast, emergency calls get bumped ahead of routine bookings and a plumber's dispatched immediately. Still got a question? Call (02) 9072 0519 and ask a licensed plumber directly.